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RLXIC-EV ♦ Intelligent Cellular Support, Service & Warranty
RadioLinx® Intelligent Cellular Ethernet Gateway for Verizon User Manual
Page 96 of 104 ProSoft Technology, Inc.
March 10, 2010
North America
(location in California)
Tel: +1.661.716.5100,
E-mail: support@prosoft-technology.com
Languages spoken include: English, Spanish
Latin America
(Oficina Regional)
Tel: +1-281-2989109,
E-Mail: latinam@prosoft-technology.com
Languages spoken include: Spanish, English
Latin America
(location in Puebla, Mexico)
Tel: +52-222-3-99-6565,
E-mail: [email protected]
Languages spoken include: Spanish
Brasil
(location in Sao Paulo)
Tel: +55-11-5083-3776,
E-mail: brasil@prosoft-technology.com
Languages spoken include: Portuguese, English
6.2 Return Material Authorization (RMA) Policies and Conditions
The following RMA Policies and Conditions (collectively, "RMA Policies") apply to
any returned Product. These RMA Policies are subject to change by ProSoft
without notice. For warranty information, see Limited Warranty (page 98). In the
event of any inconsistency between the RMA Policies and the Warranty, the
Warranty shall govern.
6.2.1 All Product Returns:
a) In order to return a Product for repair, exchange or otherwise, the
Customer must obtain a Return Material Authorization (RMA) number
from ProSoft and comply with ProSoft shipping instructions.
b) In the event that the Customer experiences a problem with the Product for
any reason, Customer should contact ProSoft Technical Support at one of
the telephone numbers listed above (page 95). A Technical Support
Engineer will request that you perform several tests in an attempt to
isolate the problem. If after completing these tests, the Product is found to
be the source of the problem, we will issue an RMA.
c) All returned Products must be shipped freight prepaid, in the original
shipping container or equivalent, to the location specified by ProSoft, and
be accompanied by proof of purchase and receipt date. The RMA number
is to be prominently marked on the outside of the shipping box. Customer
agrees to insure the Product or assume the risk of loss or damage in
transit. Products shipped to ProSoft using a shipment method other than
that specified by ProSoft, or shipped without an RMA number will be
returned to the Customer, freight collect. Contact ProSoft Technical
Support for further information.
- RLXIC-EV 1
- Important Safety Information 2
- Important Notice 2
- Safety and Hazards 2
- Limitation of Liability 3
- Patents 3
- Your Feedback Please 4
- ProSoft Technology 4
- Product Documentation 4
- Contents 5
- 1.1 ALEOS™ 8
- 1.2 ACEware™ 8
- 1.2.3 Monitor and Control 9
- 1.2.1 ACEmanager 9
- 1.2.2 Simplified Deployment 9
- 1.2.4 ACEview 10
- 1.2.5 Modem Doctor 10
- 1.3 Connecting to Verizon 10
- 1.5.1 USB 12
- 1.5.2 Virtual serial port 12
- 1.4 EV-DO 12
- 1.4.1 Security 12
- 1.5 Connection methods 12
- 1.6 Networking 13
- 1.6.1 IPSec 13
- 1.6.2 GRE 13
- 1.7 Applications 14
- 1.7.1 Events Reporting 14
- 1.8 Software 14
- 2 Specifications 15
- 2.3 Bands 16
- 2.4 Environmental 16
- 2.6 Standards/Approvals 16
- 2.7 Host Interfaces 16
- 2.8 Dimensions 17
- 2.9 Application Interfaces 17
- 2.10 LED Indicators 17
- 2.11 Power Connector 17
- In This Chapter 19
- 3.1 Automatic Activation 19
- 4.1 Connecting to Power 23
- 4.3 Indicator Lights 25
- 4.3.1 RSSI LED Ranges 25
- 4.3.2 Light Patterns 25
- 4.4 Mounting 26
- 4.5 Connecting Antennas 28
- 5 Configuring your RLXIC-EV 29
- 5.2 Connecting the RLXIC-EV 32
- 5.2.1 Configuring 32
- 5.2.2 Refresh 32
- 5.2.3 Reboot 34
- 5.3 Operation Modes 35
- 5.3.1 Basic Host Modes 35
- 5.3.2 Data Communication 35
- 5.4 Main Menu Tabs 35
- 5.5 View Status 35
- 5.5.1 Home 36
- 5.5.2 WAN/Cellular 38
- 5.5.3 LAN 39
- 5.5.4 VPN 40
- 5.5.5 Security 41
- 5.5.6 Services 41
- 5.5.7 About 42
- 5.6.1 Keep Alive 45
- 5.6.2 Advanced 47
- 5.7 LAN Configuration 48
- 5.7.2 Addressing 49
- 5.7.3 Host Port Routing 51
- 5.7.4 USB 52
- 5.7.5 Global DNS 53
- 5.7.6 PPPOE 54
- 5.8 VPN Configuration 56
- 5.8.1 IPSec 56
- 5.8.2 Split Tunnel 57
- 5.8.3 VPN 1 to 5 58
- 5.8.4 Log 62
- 5.9 Security Configuration 63
- 5.9.7 MAC Filtering 70
- 5.10 Services Configuration 70
- 5.10.1 ACEmanager 70
- 5.10.2 Dynamic DNS 71
- YNAMIC IP 75
- 5.10.4 SMS 76
- 5.10.5 Telnet 77
- 5.10.6 Email (SMTP) 78
- 5.10.7 Management (SNMP) 79
- 5.10.8 Time (SNTP) 80
- 5.10.9 Logging 81
- 5.11 Report Configuration 82
- 5.11.1 Reports Server 82
- 5.11.2 Server 1 82
- 5.12 I/O Configuration 85
- 5.12.1 Current State 86
- 5.12.2 Configuration 86
- 5.13 Admin 87
- 5.13.1 Change Password 87
- 5.13.2 Advanced 87
- 5.14 Applying Templates 89
- 5.15.2 Confirming IP Address 94
- 6.2.1 All Product Returns: 96
- 6.3 LIMITED WARRANTY 98
- 6.3.8 No Other Warranties 101
- 6.3.9 Allocation of Risks 101
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