Prosoft-technology MVI69-MCM Instrukcja Użytkownika Pobierz pdf (Strona 155)

MVI69-MCM ♦ CompactLogix or MicroLogix Platform Support, Service & Warranty

Modbus Communication Module User Manual

ProSoft Technology, Inc. Page 155 of 167

March 22, 2011

6 Support, Service & Warranty

In This Chapter

 Contacting Technical Support ............................................................. 155

 Return Material Authorization (RMA) Policies and Conditions ............. 157

 LIMITED WARRANTY ......................................................................... 159

Contacting Technical Support

ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient

and effective support possible. Before calling, please gather the following

information to assist in expediting this process:

1 Product Version Number

2 System architecture

3 Network details

If the issue is hardware related, we will also need information regarding:

1 Module configuration and associated ladder files, if any

2 Module operation and any unusual behavior

3 Configuration/Debug status information

4 LED patterns

5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,

if any.

Note: For technical support calls within the United States, an after-hours answering system allows

24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support

Engineers.

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Prosoft-technology MVI69-MCM Instrukcja Użytkownika Strona 155